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Dr. Stern is CEO of Practice Velocity, the leading supplier of software and electronic medical records (EMR) for urgent care centers. In addition to operating the largest billing service company for urgent care, Practice Velocity provides EMR, medical coding, online patient registration, and practice management software to more than 800 urgent care centers in 49 states. With over 20 years experience in urgent care medicine, he is a partner in Physicians Immediate Care, operating 20 urgent care centers in Illinois, Oklahoma, & Nebraska. He is board-certified in internal medicine and is a certified professional coder (CPC). He speaks frequently on the topics of urgent care strategy, coding, billing and managed care contracting. He has been listed four times in the Castle-Connolly publication of Top Doctors in America. He has received a Lifetime Membership to the Urgent Care Association of America and served as a founding Director on the Board of Directors of UCAOA. You can read his regular column the Journal of Urgent Care Medicine. He welcomes your questions and comments about any aspect of urgent care medicine.

Friday, November 18, 2011

Week in Review: Urgent Care Awareness Week

It was very heartening to see urgent cares across the country join the public awareness efforts of Urgent CareAwareness Week over the last few days, including sharing links to UCAOA’s website www.urgentcarecenter.org, offering discounted flu shots, posting urgent care factoids on Facebook, and submitting press releases to their local media. Educating the public, including primary care physicians and EDs, is crucial to ensure the important role urgent care plays in our nation’s healthcare is fully understood.

Urgent Care Awareness Week concludes on Sunday, so as Practice Velocity’s contribution to such an important awareness campaign, I’d like to offer a recap of the five 2-minute videos we shared throughout the week. Each video offers a tip on how to maximize your urgent care’s marketing efforts. We hope they help you get your message out there.

Are you getting the engagement you expected on your urgent care’s Facebook page? If not, you might be making these common mistakes. Watch tip #1 to learn how to make sure your Facebook page is not boring.

It might seem like you have no time to get involved in your community, but the truth is that it’s not only possible to get involved, it’s also crucial if you want your patients to feel you are approachable and trustworthy. Watch tip #2 to learn how to get started.

Did you know you might be passing up free advertising for your urgent care? It’s hard to believe, but many urgent cares are doing just that. Watch tip #3 to learn how to make sure you’re not missing out on quality exposure for your practice.

So you’re spending thousands of dollars on a billboard for your urgent care. Are people even noticing it? Watch tip #4 to learn how to design a billboard that’s going to grab the public’s attention.

The public is inundated with marketing messages everywhere they go. Are your marketing messages reaching them? Watch tip #5 to learn how to be a “guerrilla” marketer without resorting to tactics that are shocking or in poor taste.

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